Step-by-Step: Managing Status Categories
Open Settings
Click your profile icon (top right corner), then select Settings.
Navigate to Maintenance Settings
In the left sidebar, click Maintenance to go to maintenance-related configurations.
Locate the Statuses Section
Scroll down until you see Statuses, which lists all maintenance status labels.
Edit a Status
For any status, click the ⋮ (three-dot) icon to open the "Edit Request Status" panel.
Assign a Category
Use the dropdown to select a category for that status:
New → appears in All New panel
Dispatched → appears in All Open panel
Closed → appears in Completed panel
Choose a color
You can also choose the color of the status as it appears on the Maintenance page
Create a New Status
You may create a new maintenance request status by clicking on the New Status button, and setting the Name, Category, and Color.
