Enable AI Maintenance Suggestions
Go to Settings > Tenant AI Chat.
Enable AI maintenance suggestions.
Select a completion label for requests resolved by the AI. You can choose any available maintenance-request label.
Click Save Changes.
AI-resolved requests are saved using the completion label you selected.
Tenant Experience
From the tenant portal, tenants can create a maintenance request and view their existing requests.
When creating a request, they can add:
A subject and description
A maintenance category
Photos or file attachments
After entering the details, the tenant clicks Next to receive AI-generated suggestions. The assistant considers all submitted information, including attached images.
The assistant will not recommend potentially dangerous actions. For active hazards, such as an exposed wire, it displays a safety warning.
Tenants click It's fixed when the suggestions resolve the issue.
Tenants click Didn't fix it to escalate the issue to a standard maintenance request.
View AI-Resolved Requests
AI-resolved requests display a special indicator in the tenant portal and use the status selected during setup.
You can also view these requests in the management site. Filter by the configured maintenance status, such as Completed, to find AI-resolved requests and confirm their status.
View Stored AI Suggestions
Open an AI-resolved maintenance request in the management site to review the suggestions the assistant provided to the tenant.
By default, stored suggestions are shown only for requests the assistant resolved. To also view suggestions from unresolved requests, go to Settings > Tenant AI Chat, enable the setting for unsolved suggestions, and save your changes.