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How to Move Out a Tenant and End a Lease

Step-by-step guide on initiating and completing a tenant move-out, managing security deposits, and finalizing lease terminations.

Theodore Lau avatar
Written by Theodore Lau
Updated this week

Starting the Move-Out Process

  1. Navigate to the Properties page.

  2. Select the unit from which the tenant is moving out.

  3. Click on the Lease tab.

  4. From the Options Menu on the right, click Move Out.

Entering Move-Out Information

After clicking Move Out, enter the following information:

  • Forwarding Address: Where the tenant's security deposit refund should be sent.

  • Notice Date: Date the tenant provided notice.

  • Actual Move-Out Date: Date tenant physically moves out.

  • Payment Responsibility Date: Last date the tenant is responsible for outstanding charges.

You will also see:

  • Security deposit transactions

  • Upcoming rent invoices

Confirm all details, then click Save.

Once submitted, the lease tab displays a panel indicating the move-out is in progress.

Editing Move-Out Information

To edit move-out details:

  1. Go to the Options Menu (top right).

  2. Click Edit Move Out.

Completing the Move-Out Process

After the tenant has physically vacated and inspections are complete:

  1. Navigate to the lease tab for the unit.

  2. Under Move Out Info, click Complete Move Out.

You may see:

  • A prompt to confirm your action.

  • A notification about future rent transactions.

If there are future transactions (unpaid rent), you'll be prompted to:

  • Move these future charges to outstanding invoices.

  • Ensure these invoices are paid or removed before finalizing the move-out.

If outstanding balances exist, you’ll receive a notification:

Managing Security Deposits

Once the move-out is complete:

  • Any remaining security deposit becomes an available credit to offset outstanding invoices.

  • If the deposit exceeds the outstanding balance, you'll be prompted to issue a refund.

If Check Printing is enabled (Settings → Company Information), you can print the refund check directly from the system.

Viewing Past Leases

To view past lease information:

  1. Go to the now-vacant unit.

  2. Select All Leases after clicking the three-dot menu in the top right.

The tenant move-out and lease termination process is now complete!

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