Skip to main content

Managing Section 8 Payments

Learn how to create and apply credit note schedules for Section 8 payments to ensure invoices are accurate.

Written by Jimmy Chowdhury

To manage Section 8 payments for your tenants, you'll need to create and apply a Credit Note Schedule. Follow these steps:

Step 1: Create a Credit Note Schedule

  1. Navigate to the lease details:

    • Go to the Tenants page and then click on the tenant you want to manage.

    • Click on the tab of the lease you want to manage, and then click Future.

    • Click New Schedule.
      ​

  2. Complete the new transaction schedule:

    • Select Credit Note as the transaction type.

    • Fill in all relevant fields as needed.
      ​

  3. Once the schedule is created, it will appear under the Future tab.
    ​

Step 2: Verify Automatic Actions

An automatic action should be set up to apply credits automatically to invoices. This is enabled by default on new accounts.

To confirm it's active:

  1. Click on the profile icon on the bottom left of the page and select the Settings option from the dropdown.

  2. Click the Automatic Actions tab.
    ​

  3. Check for the automatic action related to Section 8 credits.

Step 3: Creating the Automatic Action (if missing)

If the automatic action is not present, follow these steps:

  1. Ensure you're on the Settings > Automatic Actions page.

  2. Click on New Automatic Action in the top right.
    ​

  3. Input a name. The default name for the Section 8 automatic action is Automatically apply available credits.

  4. Under the Trigger #1 dropdown, select When there are outstanding invoices. You can type in the text box to search for it.
    ​

  5. Click Next.

  6. Ensure the Condition #1 dropdown says Always. If it doesn’t, click on the dropdown and select it.
    ​

  7. Click Next.

  8. Ensure the Event #1 dropdown says Apply credits to outstanding invoices. If it doesn’t, click on the dropdown and select it.

  9. Verify the Apply To Option dropdown says All Outstanding. Adjust if necessary.

  10. Check necessary checkboxes next to Credit types to apply:.
    ​

  11. Click the Save button.

After you are returned to the Automatic Actions page, click on the automatic action you just made and confirm all the settings are set properly:
​

This automation ensures Section 8 credits apply automatically to outstanding invoices. It is particularly useful for tenants enrolled in autopay, ensuring all credits are applied before billing occurs.

Did this answer your question?