ProPay does not process Online Bill Pay checks, as they fall under the category of Cashier's Checks or Money Orders, which are excluded from their processing.
What Are Online Bill Pay Checks?
These checks are issued by the tenant’s bank, upon request from the tenant.
The bank deducts the amount directly from the tenant's account and sends a physical check to the property manager.
How to Deposit These Checks:
Online Bill Pay checks cannot be scanned or processed through ProPay in Property Matrix.
These checks must be physically deposited at your bank.