FAQs
Prorated Rent Calculation
Available Balance and Owner Draw Balances Discrepancies
Transferring Security Deposits between tenants (Cash Accounting)
Paying Management Fees through ACH
Transferring Security Deposits Between Tenants/Units (Accrual Accounting)
Code C11 Fraud Indicator on Transunion Report
Understanding Refund Settlement Statuses
Understanding a '-1' Response on Credit Reports
Creating CAM Charges Using a Custom Field
Handling Online Bill Pay Checks
Hiding Properties or Units
ProPay Requirement for TransUnion Reports
Recording Utility Income as Expenses and CAM Charges
Early Payment Rent Discount
Adjusting and Making Changes to Security Deposit Balances
Splitting Late Fees Between Owner and Property Manager
Email capabilities
Minimum System Requirements for Property Matrix
Understanding Future Schedules for Secondary Tenants
Backing up data to external Hardware
Setting a Building’s Operating Account Without Changing the Company Account
Converting an Existing Building to a New Company
Accidentally Voiding a Check
Setting Up Your Company Structure for Future Changes
How to Make Tenant Application Fields Required
How to Know When an Owner Draw Has Settled
Manual vs. Automatic Management Fee Calculation
How to Add a Custom Field to a Custom Tenant Application
Printing Templates for Tenants Without an Email Address
URL and IP to allow through firewall
Automatic Action for When to Contact a Lead
Billing Details and Issues
How to Contact Our Support Team
ProPay Processing Limits Explained
Editing Fields
Managing Vacancy Criteria in Property Matrix