The four types of additional charges (TransUnion Charges, ProPay ACH Return Charges, ProPay Chargeback Charges, and ProPay ACH Portal Fee Charges) are displayed on the Settings > Billing Details page, and the Subscription tab.

To navigate to the Settings > Billing Details > Subscriptions tab, follow these steps:

On top of your base subscription payment, there are three different types of additional charges that can occur on an account:

The TransUnion Charges are the costs associated with running reports, depending on your account and plan. This will show each report that is run and for which lead it is run for, along with the cost of that report. You can set application fees to offset these costs via Settings > Tenant Applications.

Chargeback charges occur when a tenant makes a payment and later disputes it (e.g., telling their bank that it was fraud or unauthorized). Property Matrix can assist in managing these disputes, and we can submit this dispute on your behalf. Reach out to us if you would like to pursue that option.

ProPay ACH Return Charges occur when an ACH payment bounces for various reasons such as insufficient funds or account errors. There is a $5 fee for each ACH returns.

ProPay ACH Portal Fee Charges apply when a client’s account is configured to have the ACH portal fee charged to the property management company instead of the tenant. By default, tenants are responsible for this fee, so the charge only occurs if the setting has been manually switched. The fee when charged to the property management company is $1 per ACH payment, and this section displays the total amount broken down by building.

If you have any billing questions or concerns regarding your Property Matrix services, our support team is here to help.

Please reach out to our support team directly with any billing issues or questions, including:

Our team will promptly get back to you to address your concerns.