If you’ve accidentally voided a check, the next steps depend on how the void was processed. It’s generally recommended to keep the voided payment in your records for accounting accuracy, then issue a new payment to replace the voided one. However, the exact approach can vary based on whether the transaction was processed as a ProPay transaction or not.
Understanding the Difference Between ProPay and Non-ProPay Voids
Non-ProPay Transactions
If the transaction you voided was not a ProPay transaction, the void itself will also be a non-ProPay transaction.
In this case, you can easily remove the void by opening the three-dot menu next to the transaction listing and selecting Delete.
ProPay Transactions
If the transaction you voided was processed through ProPay, you would have been prompted to select a payment method during the void process.
Choosing Check or Other Payment Method would create a non-ProPay void transaction.
Choosing other available options would generally create a ProPay void transaction.
If the void is a non-ProPay transaction, you can delete it using the same method as above (via the three-dot menu).
If the void is a ProPay transaction, deletion may not be possible. Instead, you’ll need to issue a separate payment to replace the voided amount.
Best Practice
Always confirm whether the voided transaction is ProPay or non-ProPay before deciding on next steps. This ensures you follow the correct process and maintain clear payment records.