If you notice a chargeback has occurred on your ProPay account, here's what you need to know:
We handle the dispute:
Our team will manage the entire chargeback dispute process for you. You do not need to take any immediate action unless specifically requested.Chargeback Fee:
ProPay charges a $25 fee for each chargeback, regardless of the outcome of the dispute. However, you can pass this fee onto the tenant to recoup the associated cost.Documentation and Audits:
To dispute chargebacks effectively, we rely on comprehensive payment authentication audits and records that our system automatically captures when tenants make payments. Additionally, we use invoice records and supporting documentation stored within our system.Additional Documentation:
In rare cases, we might need extra documentation from you. If so, our team will proactively reach out to request the necessary details.
If you have any immediate concerns or further questions, feel free to contact our support team.