Property Matrix

Common ProPay error codes and their meanings when processing scanned check ACH payments

ProPay ACH Error Codes

Learn how to connect your Fujitsu or Ricoh ScanSnap scanner to a new Wi-Fi network.

Connecting Your Fujitsu/Ricoh ScanSnap Scanner to a New Wi-Fi Network

Learn what the “SSN does not match SSN on file” message means in a TransUnion credit report and how to respond to it.

TransUnion SSN Error

How to use maintenance-related dynamic fields in the subject lines of email templates

Dynamic Maintenance Fields in Subjects of Emails

Configuring Property Matrix to send emails using your own domain and set up email forwarding so you can use Property Matrix as your inbox.

Email Domain Setup

Learn how SMS messaging works in Property Matrix: how to find your assigned number, send and receive messages, and manage conversations

SMS Text Messages

Learn how to request and process TransUnion ShareAble credit reports in Property Matrix for both new online applicants and existing leads

TransUnion ShareAble

Using the Notification Center

Learn how to add checks to the print queue, manage them, and print them later.

Using the Print Queue

Easily manage emails across tenants, vendors, and leads with smart filters and assignment icons. Access all messages in one place.

Unified Email Messages

Upgraded to EPYC processors & top Google DB servers! Enjoy 30-60% faster page loads & smoother experience. Continuous improvements!

We’ve Upgraded Our Servers for Faster Performance!

Upgraded our EPYC processors for 20-30% increased speed as part of our commitment to having the most advanced technology around!

We’ve Installed New Server Upgrades for Optimized Performance!

Learn what ProPay account holds mean, how they affect deposits & withdrawals, and what steps to take to resolve them.

Understanding Holds on Your Merchant Account

Learn how to use Segments to filter units, tenants, and more with custom rules and colored dot indicators.

Using Segments in Property Matrix

Learn how ProPay chargebacks work, fees involved, and how Property Matrix supports you through the dispute process.

Handling Chargebacks on Your ProPay Account

Portal payments include a variable processing fee, visible as a line item on your transaction.

Portal Fees

Learn how to use the global search bar to find Buildings, Units, Entities, and Attachments from the main pages of the application.

How to Use the Global Search Bar

Signing Up and Logging In

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Find answers and get help from Intercom Support and Community Experts

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