Property Matrix

Common ProPay error codes and their meanings when processing scanned check ACH payments

ProPay ACH Error Codes

Learn how to connect your Fujitsu or Ricoh ScanSnap scanner to a new Wi-Fi network.

Connecting Your Fujitsu/Ricoh ScanSnap Scanner to a New Wi-Fi Network

Learn what the “SSN does not match SSN on file” message means in a TransUnion credit report and how to respond to it.

TransUnion SSN Error

How to use maintenance-related dynamic fields in the subject lines of email templates

Dynamic Maintenance Fields in Subjects of Emails

Configuring Property Matrix to send emails using your own domain and set up email forwarding so you can use Property Matrix as your inbox.

Email Domain Setup

Learn how SMS messaging works in Property Matrix: how to find your assigned number, send and receive messages, and manage conversations

SMS Text Messages

Learn how to request and process TransUnion ShareAble credit reports in Property Matrix for both new online applicants and existing leads

TransUnion ShareAble

Using the Notification Center

Learn how to add checks to the print queue, manage them, and print them later.

Using the Print Queue

Easily manage emails across tenants, vendors, and leads with smart filters and assignment icons. Access all messages in one place.

Unified Email Messages

Upgraded to EPYC processors & top Google DB servers! Enjoy 30-60% faster page loads & smoother experience. Continuous improvements!

We’ve Upgraded Our Servers for Faster Performance!

Upgraded our EPYC processors for 20-30% increased speed as part of our commitment to having the most advanced technology around!

We’ve Installed New Server Upgrades for Optimized Performance!

Learn what ProPay account holds mean, how they affect deposits & withdrawals, and what steps to take to resolve them.

Understanding Holds on Your Merchant Account

Learn how to use Segments to filter units, tenants, and more with custom rules and colored dot indicators.

Using Segments in Property Matrix

Learn how ProPay chargebacks work, fees involved, and how Property Matrix supports you through the dispute process.

Handling Chargebacks on Your ProPay Account

Portal payments include a variable processing fee, visible as a line item on your transaction.

Portal Fees

Learn how to use the global search bar to find Buildings, Units, Entities, and Attachments from the main pages of the application.

How to Use the Global Search Bar

Signing Up and Logging In

Step-by-step guide to troubleshoot Property Matrix check scanner issues, including installation, connection checks, system tray status, driver setup, and what to do when the scanner is not detected.

Troubleshooting the Check Scanner

Common ProPay error codes and their meanings when processing credit or debit card payments

ProPay Credit/Debit Card Error Codes

Josh Landzberg

Conor Taliancich

Dylan Telson

Other

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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