Dynamic fields let you automatically insert specific data into emails.
For example:
[[tenant.firstname]]inserts the tenant’s first name.[[maintenance_request.subject]]inserts the subject of a maintenance request.
Maintenance Fields in Subject Lines
Maintenance fields can be used in the body of an email and in the subject line. This lets recipients see maintenance information immediately from the email subject.
Add a Maintenance Field to an Email Subject
Click the dropdown menu under your profile.
Click Settings.
Click Templates - Emails/Texts/Forms.
Find the email template you want to update, such as Default Maintenance Request Email.
Click the edit button next to the template.
Click inside the body of the email.
Click Insert Datafield.
Select the Maintenance Request category.
Choose the field you want to insert.
Click OK.
The datafield will appear where your cursor was placed in the template body.
Copy the Field Into the Subject
Highlight the inserted field, including the double square brackets.
Copy the field.
Paste it into the subject line of the email template.
Click Save.
Example
Subject Line Template:
Maintenance Update: [[maintenance_request.subject]]
Sent Email Subject Line:
Maintenance Update: Leaking Kitchen Faucet