What Are Dynamic Fields?
Dynamic fields allow you to automatically insert specific data into your emails, such as:
[[tenant.firstname]]– Inserts the tenant’s first name.[[maintenance_request.subject]]– Inserts the subject of a maintenance request.
These fields are replaced with actual data when the email is sent.
Maintenance Fields in Subject Lines
Previously, maintenance fields could only be used in the body of an email.
Now, you can also include them in the subject line, allowing recipients to see maintenance information at a glance.
How to Add Maintenance Fields to an Email Subject
Follow these steps:
Open the Email Template
Navigate to Settings by clicking your profile icon on the top-right, and then selecting Settings.
Select Templates - Emails/Texts/Forms from the left sidebar
Go to the email template you want to edit, and use the 3-dot menu to enter Edit mode.
Insert a Maintenance Field in the Body
Click anywhere in the body of the email.
Click Insert Datafield.
Choose the desired maintenance field from the list.
Copy the Field into the Subject
Highlight the inserted field (e.g.,
[[maintenance_request.subject]]).Copy it, including the double square brackets (
[[ ]]).Paste it into the subject line of the email template.
Save the Template
Your subject line will now dynamically display maintenance details when the email is sent.
Example
Subject Line Template:
Maintenance Update: [[maintenance_request.subject]]
Sent Email Subject Line:
Maintenance Update: Leaking Kitchen Faucet