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Email Domain Setup

Configuring Property Matrix to send emails using your own domain and set up email forwarding so you can use Property Matrix as your inbox.

Dylan Telson avatar
Written by Dylan Telson
Updated over a month ago

Overview

Property Matrix supports sending emails from your own domain. As part of this setup, you can configure your email server to forward incoming emails to the hub.propertymatrix.com address, allowing you to manage emails directly in Property Matrix.

Requirements

Before starting, make sure you have:

  • Ownership and management access to the website domain you wish to send emails from.

  • Access to add Host and CNAME values to your domain.

Steps to Set Up Your Email Domain

1. Register Your Domain in Property Matrix

  1. Go to the Settings page by clicking on your profile icon on the top-right, and selecting Settings.

  2. Click Company Information from the left sidebar.

  3. Under the Email Domains section, click Register A Domain.

  4. In the modal, enter the domain name you wish to use.

    • Leave the Advanced Settings in their default state unless you are familiar with Sender Policy Frameworks (SPF).

  5. Click Submit.

Your domain will now appear under Email Domains with a red circle and line icon, indicating it is not yet verified.

2. View and Copy Domain Details

  1. Click the three-dot menu for the domain.

  2. Select Domain Details.

  3. In the modal, copy the Host and CNAME values.

3. Add Records to Your Domain Host

  • Log into your domain hosting account (or Cloudflare if you use it).

  • Add the Host and CNAME records exactly as provided by Property Matrix.

  • Contact your IT team or domain host if you need assistance.

Note: This step is done outside Property Matrix.

4. Verify the Domain

  • DNS updates can take several days to propagate.

  • Property Matrix will check daily at night, but you can manually check by:

    1. Clicking the three-dot menu for the domain.

    2. Selecting Verify.

Once verified, the icon will change to a green circle with a check mark.

5. Set Your Email Domain as the Default (Optional)

You can make this domain the default in three places:

  • Companies page → Company tab under Company Information.

  • Settings page → Company Information in the Website & Misc section.

  • Settings page → Users when editing a user.

6. Delete an Email Domain (If Needed)

To remove a domain:

  1. Click the three-dot menu for the domain.

  2. Select Delete.

How Property Matrix Routes Emails

When sending an email from Property Matrix:

To: [email protected]
From: [email protected]
Reply-to: [email protected]

This ensures all emails go through Property Matrix instead of your private inbox.

Advanced Troubleshooting

To check if your CNAME record is configured properly:

  1. Open your terminal or bash shell.

  2. Run:

host -t CNAME <subdomain>.<domain>

Example:

host -t CNAME em123.my-custom-domain.com

  • If it returns NXDOMAIN, the record is not configured correctly.

  • If it returns a valid CNAME result, it is configured properly.

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