Overview
The Property Matrix mobile app allows vendors and property managers to manage maintenance tickets directly from their devices. This makes it convenient to update and track work while on location.
The app is available on both App Store (Apple) and Google Play Store (Android).
Logging In
Download the Property Matrix app from the appropriate store.
Open the app and enter the same login credentials you use for the Property Matrix desktop software.
If the user does not have an account:
A new user must be created.
See the article Adding/Editing User Roles for details.
The first time a user logs in must be on the desktop site to review the Terms and Conditions and Privacy Policy.
The first time a user logs in must be on the desktop site to review the Terms and Conditions and Privacy Policy.
Viewing Maintenance Tickets
After logging in, you can navigate to the Maintenance section by clicking it on the left sidebar, and you will see a list of all maintenance tickets currently in the system.
Select any ticket to view detailed information.
From here, users can:
Edit ticket details
Update status or notes
Uploading Photos to Tickets
You can upload photos directly to a maintenance ticket from within the app.
Select the maintenance ticket you wish to upload a photo to.
Scroll down to the Attachments section, and click the 3-dot menu
Choose whether to:
Select a photo already saved on the device.
Take a new photo using the Camera button.
Tap Upload to confirm.
Repeat the steps to upload additional photos if needed.
Live Updates
Any edits, updates, or uploads made in the mobile app are synced immediately.
Changes will appear both in the desktop software and in the mobile app for the selected ticket.