Create a Credit Note
Go to Tenants or Vendors in the left navigation menu.
Select the tenant or vendor you want to update.
Open the Transactions tab.
Click New.
Select Credit Note.
Enter the credit details, including the Amount.
Click Save.
If a tenant credit is not applied immediately, it appears as Unapplied in the tenant's transaction list and under Credits Available on the lease or property page. Prepayments may also appear under Credits Available, where they can be allocated to invoices.
Apply an Existing Credit
For a tenant credit:
From the tenant record, open the property or lease tab.
Click Credits Available.
Select the available credit or prepayment.
Make sure the credit type is set to Apply Credit.
Apply the credit to the outstanding charge.
Save the changes.
To apply a Credit Note to a vendor bill:
Go to Vendors and select the vendor.
Open the Transactions tab.
Find the Credit Note, open its transaction menu, and select Edit.
In the Applied To field, select the outstanding vendor bill.
Save the changes.
You can also apply a tenant credit note by editing the transaction, selecting the invoice in the Applied To field, and saving.
Issue a Refund
Refunds can be issued for:
Credit Notes
Security Deposit Applications
Invoice Payments
To issue a refund:
From the tenant's Transactions tab, select the payment, Credit Note, or security deposit application you want to refund.
Click the menu button.
Select Refund.
Enter the refund details, including the refund amount, account, and payment method.
Click Submit.
When refunding a partially applied security deposit application or Credit Note, adjust the unapplied amount to the refund amount. If needed, set applied amounts to $0.
If you refund a fully applied transaction, the previously paid invoices return to outstanding status after the refund is processed.