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Creating Credits and Refunds

Issuing credits or refunds to tenants

Andy Goh avatar
Written by Andy Goh
Updated over 2 weeks ago

You can issue credits or refunds to tenants for past payments or manually as needed. Credits can also be applied to future invoices.

Creating a Credit

  1. Navigate to the Transactions tab for the specific tenant in the Accounting > Tenants page.

  2. Click the New button on the right side and select Credit Note.

  3. Enter the necessary details to issue and label the credit.

  4. Click Save.

The created Credit Note will appear as Unapplied in the transactions list if not immediately applied. It will also be listed as Available Credit above the Receive Payment button on the tenant's lease tab. Note that Prepayments will also appear as Available Credit above the Receive Payment button on the tenant's lease tab, making them accessible for allocation to invoices.

To apply an existing credit to an outstanding charge for a tenant, follow these steps:

  1. Navigate to the current transactions page of the respective tenant.

  2. Click on the "Credits Available" option.

  3. In the window that appears, select the prepayment or credit from the available options.

  4. Apply the credit to the outstanding charge as needed.To apply a credit note through the editing method:

  5. Navigate to the transaction section for the appropriate account or tenant.

  6. Click on the menu icon (represented by three dots) located at the top-right corner of the transactions section.

  7. Select Edit from the dropdown menu.

  8. In the edit interface, find the field labeled "Applied to" and select the invoice you wish to allocate the credit note to.

  9. Save the changes by clicking Save at the bottom-right.

Issuing a Refund

Refunds can be issued for:

  • Credit Notes

  • Security Deposit Applications

  • Invoice Payments

To issue a refund:

  1. Select the relevant payment from the Transactions tab.

  2. Click the three-dot icon on the right side and choose Refund.

  3. Enter refund details in the pop-up:

    1. Specify refund amount(s).

    2. Select the account and payment method.

When refunding a partially applied Security Deposit Application or Credit Note:

  • Adjust the unapplied amount to the desired refund.

  • Set applied amounts to $0 if applicable.

If refunding fully applied transactions, previously paid invoices will revert to outstanding status once the refund is processed.

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