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Automated Invoice Notifications for Tenants
Automated Invoice Notifications for Tenants
Kevin Campbell avatar
Written by Kevin Campbell
Updated over 12 months ago

We have an Email Template named Default Tenant Available Invoice Notification, that will be automatically sent out to tenants to notify them of their upcoming invoices based on certain criteria. This is not needed to be an Automatic Action to send this email since it is hardcoded into the system. This email template can be edited from the Settings - Templates - Emails/Texts/Forms page as needed. This email will be sent out based on the follow criteria:

Whenever an invoice is created, the email will be queued up for 1 hour later. When another invoice is created for the same tenant before the timer is up, the timer will be reset to 1 hour. When the timer is up, we will check to see if an email should get sent. The criteria to send this email is as follows:

  • Tenant still has an email address

  • Tenant still has an outstanding balance

  • Tenant has at least one lease that meets ALL of the following criteria:

    • a current lease

    • allows online access

    • allows online payments

    • does not have autopay set up to pay all outstanding charges

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