Property Matrix

Leases with multiple separate tenants

A guide on how to send documents to tenants for e-signature. Learn to add docs to new or existing leases and countersign them yourself.

How to Send and Sign Documents

Emailing Multiple Tenants/Vendors

Creating Pre-Payments for future transactions

Setting Up Auto-Pay in the Tenant Portal

Submitting a One-Time Payment

Tenants using Online Access

Giving Tenants Online Access

Process multiple tenant payments at once with Multipay. Select tenants, edit amounts, and receive payments in a few steps.

Using Multipay with Tenant Payments

A step-by-step guide on how to create, edit, and save new invoices for your tenants.

How to Create a Tenant Invoice

Learn how to easily update a tenant's contact details, like their phone number or email, directly from their lease profile.

How to Edit a Tenant's Contact Information

Converting a Lead to a Tenant or Moving in Existing Tenants

Learn how to move a tenant between units, whether they are continuing their current lease or signing a new one.

How to Move a Tenant to a Different Unit

Learn about the automatic email that notifies tenants of new invoices, including the sending criteria and how to edit the email template.

Automated Invoice Notifications for Tenants

Stop all messages to a tenant. Learn how to remove their email/phone to prevent system notices and disable their portal access.

How to Disable Automated Messages to a Tenant

Kevin Campbell

Daniel Luna

Theodore Lau

Tenants

Find answers and get help from Intercom Support and Community Experts

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