When a transaction is marked as settled in our system, it indicates our payment processing partners—Forte (for outgoing payments, such as bill payments) or ProPay (for incoming payments, like rent)—have completed their processing.
However, there may still be a delay of 1-3 business days between the transaction settlement and the funds appearing in your bank or credit card account. This delay occurs because settlement completion by Forte or ProPay is separate from the actual transfer of funds by banks or credit card companies.
If your funds have not appeared after several business days, please:
Verify the accuracy of your bank account or credit card information in our system.
Check for any notifications or messages from your bank or credit card provider regarding delays.
Consider potential delays caused by weekends or holidays.
If the issue persists beyond the typical timeframe, please contact our support team. We are available to assist you in resolving any concerns promptly.